Knowing how to give great service is one of the keys to growing and sustaining a business. Not serving and caring for the customer is one of the subtle killer giants wrecking most organizations today. A lot of times most executives and leaders do not care to know how their staffs or employees treat their customers. Happy customers repeat business, but unhappy customers don’t. Totally satisfied customers are six times more likely to repurchase a company’s products over a long period of time. This fact should be more reason why organizations must take good customer intimacy, care and service very serious by making it the lifeblood of their business. In this training, we will be exploring all facets of achieving effective customer service.
Program Objectives
At this program’s conclusion, participants should be able to:
Course Outline
Target Audience
Course Fee
N45,000 per participants